The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital 1st Edition

The authors are experts in the field of Knowledge Management and share their lifetime experience in the field. The text is supported by numerous real world examples of the concepts developed. Intellectual capital is broken down into its elementary components of which knowledge management is expanded upon via intuitive examples and recommendations. A chapter on organizational culture is included as the social aspects of knowledge management are clearly discerned. A must read for today's knowledge based economy.

This is a well written, but basic KM book. I found the title "Complete Guide... " misleading.PROS -Looks at KM from many practical and often forgotten critical perspectives, like corporate culture, payback, intellectual capital, strategic, etc.Involves thoughts of Intellectual Capital experts on how to measure the ROI. However, this is a very debated matter and some alternative practical perspectives may be missing (e.g. Kaplan & Norton Strategic maps widely ussed in the US).Good book for practitioners trying to make sense of knowledge management.CONS -Basic stuff. Very little behavioral background (e.g. manage Tacit to Explicit transformation and vice versa) or points of view of knowledge either as an organization process or as an 'asset' or models on how knowledge becomes commodity when it evolves into generally known matter.

This book was very accurate as far as hitting the key principles of this relatively new strategy in corporations today.

I like the writing style for the most part, but a little too centered on the lives of the two authors and their experience in Israeli companies. I have also found the Intellectual Capital (IC) is the most important possession of a company and the most significant determinants of future success. I also agree with the authors explanation of the challenges in getting senior management to comprehend the value of these non-tangible assets - ones that require a dose of both imagination and faith in order to see their true valuation, and of course, many companies do not have people in charge, the ones that control the purse strings, who possess these traits. As the world get faster and faster, with Marketing and New Product Development cycles becoming more and more immediate, IC, supported by a strong Knowledge Management strategy and foundational IT system, will become more and more critical to success, whether you make the newest high-tech device, consumer goods, or snow shovels. This book is a good starting point in this understanding.

I found the book so helpful with detailed information that I loaned my book to my sister and "asked," her to memorize it.

A well-balanced knowledge management book encompassing lots of case studies.

I expected more depth in the exposed material. I share many of their reflections, but I felt they need more depth.

This book is for any manager or businessman. Not just for those specifically interested in Knowledge Management and for dedicated KM practitioners. It has great value to any manager, a major eye-opener into the world of modern business.Knowledge and intellectual capital are major sources and assets that you can use to drive innovation, reduce costs, increase time to market and ensure customer satisfaction. They can make the difference between success and failure, between you and your competitors.The book leads through business topics and shows how to leverage knowledge effectively to drive your business.Chapter 1 - The motivation towards Knowledge Management: combining the tactical with the strategicChapter 2 - Making the business case for managing intellectual capitalChapter 3 - The importance of strategy in Knowledge ManagementChapter 4 - The role of culture in a successful knowledge-creating and knowledge sharing organizationChapter 5 - The human focus: understanding and managing knowledge workersChapter 6 - Managing interactions for knowledge creation and sharingChapter 7 - Capturing and reusing existing knowledgeChapter 8 - The customer focus: harnessing customer knowledge through meaningful interactionsChapter 9 - Measuring and managing the performance of proper knowledge workChapter 10 - Innovating for a new beginningConclusion - Implementing Knowledge Management - a step-by-step processThis is like a journey through the realm of knowledge with invaluable insights along the way and a map to success at its end. It explains in crystal clear way each topic as it goes through. There are many real life examples and a very handy "The Magnificent 7" section at the end of each chapter that summarizes the main insights and the top things to remember. This is a very useful approach and very practical.For 2 weeks I carried the book with me everywhere, to continue reading whenever I have the time, but then I was glad to learn that there is a kindle edition, so I can now download the entire book and use it as a handy reference at any time. Fantastic.